Shipping policy

OVERVIEW
We strive to process and ship your orders as quickly as possible. This shipping policy outlines our processing times, shipping methods, and what to expect when you order from Ely Vita.

ORDER PROCESSING TIME
Orders are typically processed and shipped within 1-2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Please note:
• Orders placed on weekends or holidays will be processed the next business day
• Custom or personalized items may require additional processing time
• During peak seasons (Black Friday, holidays), processing times may be longer

SHIPPING METHODS AND DELIVERY TIMES

Domestic Shipping
Standard delivery typically takes 3-7 business days after your order ships.

International Shipping
We ship internationally to select countries. International delivery typically takes 7-21 business days after shipping.

Please note:
• International customers are responsible for any customs duties, taxes, or fees
• Delivery times may vary due to customs clearance
• We are not responsible for delays caused by customs

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

TRACKING YOUR ORDER
All orders include tracking information. You will receive a tracking number via email once your order ships.

You can also track your order status by logging into your account on our website.

DELIVERY ADDRESS
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to change your shipping address:
• Contact us immediately at elyvita.health@gmail.com
• If your order has already shipped, we may not be able to change the address
• You may need to work with the carrier to redirect the package

LOST OR DELAYED SHIPMENTS
If your order hasn't arrived within the expected delivery timeframe:

1. Check the tracking information for updates
2. Contact the shipping carrier directly for location updates
3. Contact us at elyvita.health@gmail.com if you need assistance

For lost packages:
• Domestic orders: Contact us after 12 business days
• International orders: Contact us after 28 business days

We will work with the carrier to locate your package or arrange a replacement.

DAMAGED PACKAGES
If your package arrives damaged:
1. Take photos of the damaged packaging and items
2. Contact us immediately at elyvita.health@gmail.com
3. Do not discard the packaging (the carrier may need to inspect it)
4. We will arrange for a replacement or refund

UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts:
• We will contact you to arrange reshipment
• You may be responsible for additional shipping costs
• Refunds will be issued minus original shipping costs

SHIPPING RESTRICTIONS
We cannot ship to:
• P.O. boxes (for certain carriers or products)
• APO/FPO addresses (depending on carrier)

Please contact us at elyvita.health@gmail.com if you have questions about shipping to your location.

HOLIDAYS AND PEAK SEASONS
During holidays and peak shopping seasons:
• Processing times may be extended by 1-3 business days
• Carrier delivery times may be longer due to increased volume
• We will post any holiday shipping deadlines on our website

MULTIPLE ITEMS AND SPLIT SHIPMENTS
If you order multiple items:
• We typically ship all items together when possible
• Some items may ship separately if they're from different warehouses
• You will receive separate tracking numbers for each shipment
• You will not be charged additional shipping for split shipments

Email: elyvita.health@gmail.com

We're here to help and will respond to shipping inquiries as quickly as possible!

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Shipping policy